- Competitive salaries
- Employee recognition programs
- Comprehensive benefits, including health and life insurance
- Health Savings Account (HSA) and Flexible Spending Account (FSA) options
- 401(k) plan
- Time-off programs, including vacation, holiday and sick time
- Employee Assistance Program
- Complimentary parking
- Dynamic, beautiful working environment in sunny Los Angeles
Careers
We are always looking for talented, hardworking and collaborative professionals who take joy in delighting others and find passion in all that they do. At Caruso, no matter what role you play, you are given the tools and the encouragement to make an impact on the organization and on your career.
Offerings
Openings
The Masonic Temple Concierge Ambassador will be the first point of contact with guests and tenants in the building. The primary responsibility is to provide an unparalleled level of service in a professional, friendly, warm and engaging manner. Will orchestrate the flow of the lobby and foster ongoing positive relationships with tenants to deliver exceptional customer service in order to exceed expectations.
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The Concierge Supervisor is a guest facing position who will lead a team of Concierge Ambassadors by example to ensure a five star, high quality guest experience. This position is dedicated to ensuring unparalleled service in all interactions for valued guests. This includes, but is not limited to, service via phone, email and in person. Must be able to multi-task, track and resolve issues to completion and exhibits professionalism on a consistent basis. Manages the collection of guest feedback, sources solutions and ensures a timely response in conjunction with proper communication of feedback to internal team members, especially the General Manager for the property. The position will provide leadership support and assistance to the team, train and coach staff as needed, and enforce all Caruso policies and procedures. Must demonstrate willingness and ability to shift priorities as needed. Must be an organized, proactive self-starter, able to research and problem solve, while always maintaining excellent judgment and ethics. The position reports directly to the Director of Hospitality, but will have dotted line reporting to the property General Manager.
The Administrative Assistant - Palisades Village will be an integral part of the operational management team, providing support to the Property Manager. The position is responsible for assisting with the daily operations of the iconic property with specific focus on guest experience, tenant relations, budgeting and expense control, property events and office administrative tasks. The nature of the role requires availability during the core business hours of Monday through Friday from 9:00am-6:00pm and flexibility to work weekends and holidays as needed.
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Caruso offers a selective and challenging Summer Intern experience for college students. The program runs full-time for 10 weeks, beginning in June, and provides an opportunity for students to have a realistic job preview of work responsibilities inherent to a multifaceted real estate development company. Participants gain exposure to a variety of departments and interface with Caruso team members, including Senior Executive Management and the CEO and Founder. Caruso maintains an innovative and entrepreneurial atmosphere, which affords each intern the chance to complete meaningful work while contributing actionable ideas and suggestions to the organization.
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The Concierge Ambassador will provide an unparalleled level of service in a professional, friendly, warm, and engaging manner to exceed guests, tenants and residents expectations. Concierge Ambassadors are direct liaisons who interact with guests, answering questions, giving directions, and coordinating detailed reservations or recommendations. This position requires an understanding of property tenants, events, and services, along with knowledge of local sites, destinations, events, and venues. The Concierge will perform all responsibilities with professional enthusiasm and the highest regard for the true meaning of hospitality. Must be flexible to work weekends, early mornings, late nights, and holidays to support the property operation and needs of the Concierge team.
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The Brand Partnerships Marketing Manager will be responsible for developing and executing strategic marketing campaigns, events, and brand activations designed to drive traffic, increase sales, and enhance visibility for Caruso properties and partners. This individual will set marketing goals, track performance, and provide comprehensive recaps with actionable insights to optimize results. The manager will collaborate with cross-functional teams across Property Marketing, Brand Partnerships, Leasing, Creative, Digital, Loyalty, PR, Events and Operations to promote offerings through various channels, oversee creative requests and property signage, and support the execution of brand partnership events. Additionally, the manager will support new brand partnerships, research innovative sponsorship opportunities, and create compelling materials for business development. The role also involves managing client relationships, maintaining marketing budgets, and ensuring a seamless experience for partners and clients. The ideal candidate will have a background in marketing or advertising, particularly in account management, and experience working with top consumer brands across industries such as entertainment, automotive, and lifestyle. This person will thrive in a fast-paced environment, effectively manage multiple projects, and consistently exceed expectations by delivering impactful, data-driven marketing solutions.
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The Residential One-Call Center Concierge is the primary point of contact for guests and residents across our diverse properties. This role involves providing exceptional service and information via phone, apps, websites, and various technical amenities to exceed expectations and uphold our brand’s service standards.
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The Social Media Manager will lead and drive our social media strategy for Caruso. This role will orchestrate the daily conversation across various social media platforms, spearheading the development, execution, and measurement of impactful social programs. The person will collaborate across teams to craft compelling and relevant content that resonates with Caruso guests and residents.
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The Maintenance Engineer for The Grove is responsible for all physical operations, maintenance and repairs of the property; including preservation and maintenance of the facility in a first-class manner in accordance with policies and procedures defined by the company, maintaining and/or decreasing the operating expenses of the property, providing a quality business environment for tenants and establishing a positive, productive working relationship with the property staff. The Engineers are primarily responsible for the satisfactory completion of all service requests at the property. This position will be responsible for the set-up and takedown of all events on property. Travel to sister properties may be required as needed.
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The Concierge Manager for the West Los Angeles region is a guest-facing position, responsible for leading all Concierge Ambassadors, by example, to ensure five-star services and experiences. This position must be passionate about providing outstanding luxury hospitality and will be dedicated to The Grove and its valued guests. This individual’s primary duty is to deliver unparalleled service that surpasses all expectations in a professional, friendly, warm, and engaging manner. The Concierge Manager will orchestrate the flow of the lobby, foster ongoing positive relationships with tenants by delivering exceptional customer service, provide leadership support, aid the team, and train/coach staff as needed. This person oversees the property's guest and tenant experience and ensures all departments uphold the Caruso standards.
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Summer Internship
We offer a summer internship unlike any other in the industry. Our program provides students a unique opportunity to work directly with top leaders in the real estate development and property management industries.
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Frequently Asked Questions
If you are interested in positions at The Grove, please visit http://jobs.thegrovela.com/ to apply to opportunities with The Grove and the Original Farmers Market tenants. In addition, please contact the retailer or restaurant directly at any of our properties to apply for a position.
Due to the volume of submissions, we kindly ask for your patience. A representative from our company will contact those applicants with the background and qualifications for each position.
Our website is updated when new positions become available for any of our projects or locations. You may apply online to any currently posted position. If you are interested in working for a retailer or restaurant located at any current or future project, please contact the retailer/restaurant directly.
Please call the entertainment hotline at 323-900-8041. Follow the instructions on the voicemail for submitting your information.